Terms of Service and Privacy Policy

Poop Dawgy Dawg – Terms of Service and Privacy Policy
Effective Date: Nov 1, 2024

Welcome to Poop Dawgy Dawg, a pet waste management company serving London, Ontario, and the surrounding areas. By accessing or using our services, you agree to abide by the following terms and conditions. Please read them carefully.

1. Introduction

Poop Dawgy Dawg (“we,” “our,” or “us”) provides professional pooper scooper and pet waste management services to residents of London, Ontario and surrounding areas. These Terms of Service govern your use of our services. By scheduling or using our services, you agree to these terms.

2. Services Provided

We offer pet waste removal services for residential and commercial properties, including but not limited to:

• Regular pet waste pickup
• One-time clean-ups
• Yard deodorizing (optional)
• Pet waste disposal
• Bucket Service
• Spring clean-ups
• Fall Clean-ups

Our services are available on a scheduled or on-demand basis, depending on your needs.

3. Service Area

We provide services in London, Ontario, and surrounding areas. Service areas may be subject to change at our discretion. Please contact us for more information regarding your specific location.

4. Pricing and Payment

• Pricing: All service fees are as outlined on our website or quoted individually based on the scope of services. Prices may vary based on the size of your property, the number of pets, and the frequency of service.
• Payment Terms: Payments are due upon invoicing, and we invoice monthly. We accept payment via credit card, Google Pay, Apple Pay, or other methods as specified by us.
• Late Payments: Late payments will freeze on services and a $10  late fee.

5. Service Scheduling and Cancellations

• Scheduling: Service requests should be made at least 7 days in advance. We will confirm the scheduled date and time via email or phone.
• Cancellations: Cancellations or reschedules must be made at least 24 hours before the scheduled service time. Late cancellations may incur a cancellation fee of that scooping service charge.
• No-Show: If our technician arrives for service and access to the property is not available, you will be charged that scooping service fee.

6. Client Responsibilities

• Access: You are responsible for ensuring that our team has access to your property at the scheduled service time. Please ensure gates are unlocked, pets are secured, and pathways are clear of obstacles and lawn is well maintained.
• Pet Safety: We are not responsible for any harm or injury caused by pets on the property. You are responsible for ensuring pets are safely contained during the service. We will do our part to ensure your yard/gate is secured to the safety of your pet after our visit. Please ensure the safety of our technicians.
• Accurate Information: You agree to provide accurate information regarding the number of pets and any special instructions to help us better serve you.

7. Limitation of Liability

Poop Dawgy Dawg is not responsible for any damages to your property unless caused by gross negligence or willful misconduct. Our liability is limited to the amount you have paid for the services rendered in the event of a claim. We are not liable for any indirect, incidental, or consequential damages.

8. Termination of Services

We reserve the right to terminate or suspend our services at any time for reasons including but not limited to:

• Non-payment of services
• Unsafe working conditions
• Abuse or harassment toward staff

9. Privacy and Confidentiality

Information We Collect

We may collect personal information including your name, phone number, email address, service address, payment information, and service preferences when you request service, submit a form, communicate with us, or make a payment.

How We Use Information

We use your information to:

• Provide and manage pet waste removal services

• Schedule appointments and send confirmations

• Process billing and payments

• Send account notifications and customer support communications

• Send promotional offers if you have opted in

• Improve our services and customer experience

Information Sharing

We do not sell or share your personal information for marketing purposes.

We may share information with trusted service providers strictly for operational purposes such as payment processing, scheduling software, or messaging platforms. These providers are required to safeguard your information.

Mobile opt-in data and SMS consent will never be shared with third parties for marketing purposes.

Data Security and Retention

We implement reasonable administrative, technical, and physical safeguards to protect personal information. Information is retained only as long as necessary to provide services and comply with legal obligations.

Your Rights

You may request access to, correction of, or deletion of your personal information where permitted by law. You may opt out of marketing communications at any time.

For privacy-related requests, please contact us using the information provided below:

Email: poopdawgydawg@gmail.com

Phone: 548-394-5294

10. Indemnification

You agree to indemnify and hold Poop Dawgy Dawg, its officers, employees, agents, and contractors harmless from any and all claims, liabilities, damages, or expenses arising from your use of our services, including any claims brought by third parties.

11. Changes to Terms of Service

We reserve the right to update or modify these Terms of Service at any time. Any changes will be posted on our website, and the updated terms will be effective immediately upon posting. It is your responsibility to review these terms periodically.

12. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the Province of Ontario, Canada. Any disputes arising out of or in connection with these terms shall be resolved in the appropriate courts located in Ontario.

13. COMMUNICATION PROTOCOLS

Poop Dawgy Dawg respects your privacy. By opting in to SMS messages, you consent to receive communications related to service scheduling, confirmations, billing, account notifications, customer care, and occasional marketing or promotional offers. Message frequency may vary. Message and data rates may apply. Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

By subscribing to SMS notifications from Poop Dawgy Dawg, you agree to receive text messages including but not limited to service reminders, scheduling confirmations, billing notices, account notifications, customer care updates, and promotional offers.

 

Message Frequency: May vary depending on your account activity.
Message & Data Rates: May apply.
Opt-Out: Reply STOP to cancel at any time.
Help: Text HELP for assistance.
Click here for our SMS Opt-in Form

 

By texting START to (548) 394-3294, you consent to receive Customer Care, Marketing, and Account Notification text messages from Poop Dawgy Dawg. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available). Reply HELP for help.

14. Contact Information

For any questions, concerns, or feedback regarding these Terms of Service, please contact us at:

Direct Email: poopdawgydawg@gmail.com

Phone: 548-394-5294